Customer Care
 

Availability & Ordering Policy

All Patricia Benfield jewelry are made to order and may take up to 2 weeks to be ready for shipment. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our pieces we ask that all customers be aware of this production window.

Availability for Vermeil and Sterling Silver pieces are subject to what is currently listed as “in stock” in the Patricia Benfield online store. All Vermeil and Sterling Silver jewelry may take up to 3 weeks to be ready for shipment.

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

We truly appreciate your support of our jewelry. If any issues arise with your order, we will communicate with you immediately and work to resolve it.

Please note that not all pieces you see on the official Patricia Benfield Instagram, Facebook, and Pinterest are available for purchase. If you can’t find something on our website, please contact us at info@patriciabenfield.com.

 

Shipping, Returns & Refunds

Thank you for purchasing from Patricia Benfield. We appreciate your custom and have outlined, for your convenience, our shipping options below. Please note that delivery dates and timings are for your guidance and apply strictly to working days only (excluding Bank Holidays). Patricia Benfield is not responsible for any late delivery of orders due to reasons beyond our control.

 

Domestic

We offer complimentary standard overnight shipping, including insurance, for all online orders within Mexico. We generally uses FedEx for shipments, however, we may use any shipping service we deem appropriate.

 

International

International customers are responsible for shipping and insurance charges, including any taxes or customs duties. We generally uses FedEx for shipments, however, we may use any shipping service we deem appropriate.

 

Please feel free to contact us with any special delivery requests at info@patriciabenfield.com.